Twenty

Modern open-source CRM alternative for lightweight sales teams

oss-osi-approved planned guide featured

Overview

Twenty is a modern open-source CRM aiming at a Notion-like UX. Early-adopter operators use it for simple pipelines when Salesforce-like complexity is unnecessary.

At a glance

Field	Value
Categories	`membership-crm`
Deployment	`self-hosted`, `managed-saas`
License class	oss-osi-approved (`AGPL-3.0-only`)
Cost model	`freemium`
Implementation difficulty	`moderate`
Maintenance burden	`medium`
Maturity	`emerging`
Verification	`partially-verified` (2026-07-17)

Cost reality

Self-host free; cloud offering may have paid plans—verify official pricing.

Pricing and free-tier limits change frequently; re-check official pricing before budget decisions.

Official pricing

Tasks reduced or augmented

Software does not replace community or ops staff. It may reduce or augment:

Tracking opportunities
Centralizing contact notes
Reducing spreadsheet CRM drift

Human oversight still needed

Product maturity risk
Migration path if requirements grow
Access control

Data held

people
companies
opportunities
notes
Personal data: yes
Payment data: no / not primary

Risks

Area	Notes
Vendor lock-in	Evaluate export formats and API completeness before deep customization.
Security	Apply updates promptly; restrict admin access; enable TLS.
Compliance	Operator remains responsible for privacy and local regulatory obligations.
Licensing	Confirm license fits commercial coworking use.
Operational	Plan backups, monitoring, and a restore drill before production use.

Coworking fit

Roles: sales-manager, owner-operator, technical-operator

Workflows: tour-to-close, reporting-kpis

Problems: grow-pipeline, replace-spreadsheets, self-host-for-data-control

Smallest useful experiment

Self-host or use trial cloud; import 50 contacts; run weekly sales standup from the pipeline view.

Typical time to first value: 1–3 days

Implementation guide

A routable implementation guide is not currently published.

Verification

Status: partially-verified
Last reviewed: 2026-07-17
Sources:

Seed entry compiled from official project sites and repositories. Re-verify pricing, license text, and feature claims before production decisions. Star counts and free-tier numeric limits intentionally omitted unless verified at review time.